30-day money-back guarantee
Monxvi offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date. This applies to initial subscription purchases and subscription renewal charges; each charge has its own 30-day request period. You do not need to show that the service is defective to request a refund within this period.
How to request a refund
Payments and refunds are handled by Paddle, our Merchant of Record. Visit paddle.net to request a refund, or email monxvi.app@gmail.com for help reaching Paddle. Include your purchase email, order or transaction reference if available, and the order date. Do not send full card details or passwords.
Paddle processes approved refunds using the original payment method where possible. Processing and bank posting times depend on Paddle and your payment provider; Monxvi cannot guarantee an exact arrival date.
Subscriptions and cancellations
A cancellation prevents future renewals under the applicable billing terms; it is separate from requesting a refund for an existing charge. Manage your subscription through the app’s Manage billing button or Paddle. If you want both a refund and no further renewal, request both. Refunding a subscription purchase may end access to its paid benefits.
Your legal rights
This guarantee does not limit statutory rights, including rights concerning defective services or unauthorized charges. If more than 30 days have passed, contact Paddle or Monxvi to discuss your situation and any rights that apply. See Paddle’s Refund Policy and Buyer Terms for payment-provider handling.